I don't usually do this. I don't like to be too personal on my blog. However, today I think I want to get on the soap box for just a bit. (Hopefully nobody will read this and get upset with me) This morning, I came in to work and logged onto facebook. On my page there was a message for me. Evidently, yesterday I had a customer that came in and was unhappy with her experience at Aunt Mary's. She will NEVER come back. Now, I know I should just write it off. let it go But I don't! I run over the whole day in my mind a thousand times trying to remember what I did........... Don't remember anyone upset. Don't remember being rude or not being friendly. BUT I must have. Because this person took it upon herself to let me know. First I have to say....... I'm sorry! I think customer service is THE most important thing I can do. My mission statement from the very beginning of Aunt Mary's, was to make the shop a comfortable, friendly place to visit. A place to make friends, and feel like you got a hug. just for stopping in. I know I'm not perfect! I know there are days that are harder than others. Sometimes, I may not feel well, or there is something on my mind. SOMETIMES it's just hard to take care of everything all at once. (And now I added a puppy to my list of duties) (She's doing really well, thanks) I have had people talk about another shops. How they didn't say hi or they were unfriendly. I always try to tell them to give them another chance. You never know what was happening behind the scenes. It's not always easy to "read" a customer. There are times they just want to look around and think. So we try to give them their space. I try to let them know I'm there if they need me, but not be intrusive. I think that can look, to a customer, like I don't care. Believe me I care very much.
So ANYWAY, I guess I feel bad that someone didn't feel good when they came in. I wish there was something I could do about it. I'll try to do better. We always need a reminder. But the next time you go into any small business and don't get the experience you think you should get. Please try to be patient. Many times it's just a misunderstanding.
7 comments:
Even in baseball you get three strikes before you're out. I always try to give a business at least a second chance if the first experience wasn't the best.
I do understand the thoughts, but do have to agree with you in that I always do feel welcome in your store. I am sorry you experienced that.
Carol, I was in your shop a few weeks ago, and was the only customer there. You were not only friendly, but you gave me every bit of wonderful service, and I didn't make a purchase that day! Unfortunately, it can be hard for others to just understand that we are all human beings and have feelings and issues in our lives that may unknowingly project outward. I hope that you know just how much positive support you have here! Hugs! Ilene
I was just there on Sunday for a class, and you were your usual friendly and helpful self. There are far too many of us who love to come there and believe me, as much as it pains you, one individual will not be missed! Hugs!
Thanks for the reminder to be patient with our fellow humans! I only get to come to your shop once in a while, but I LOVE it and always feel welcome there! And therefore spend way too much there! :-) But I have a blast and always feel that I've been helped... you do a great job!
This is not my experience in your beautiful store. I have been in many times and no one knew who I was or my friends were and we felt welcome and had a fun time. Everyone gets a nasty letter once in awhile. Maybe the person was having a bad week or year and they were just sad or unhappy and took it out on you. Keep up the good work, we love your shop and YOU!
I too have had your experience. In my opinion the customer should have spoken to you. That customer did exactly the thing that got me fired from my job. We as human beings make mistakes, and while I don't appreciate being fired, something better came along. Hopefully this customer will also experience this
(because Karma ya know) and will learn from it. Chins up! We all appreciate you for your great service.
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