I don't usually do this. I don't like to be too personal on my blog. However, today I think I want to get on the soap box for just a bit. (Hopefully nobody will read this and get upset with me) This morning, I came in to work and logged onto facebook. On my page there was a message for me. Evidently, yesterday I had a customer that came in and was unhappy with her experience at Aunt Mary's. She will NEVER come back. Now, I know I should just write it off. let it go But I don't! I run over the whole day in my mind a thousand times trying to remember what I did........... Don't remember anyone upset. Don't remember being rude or not being friendly. BUT I must have. Because this person took it upon herself to let me know. First I have to say....... I'm sorry! I think customer service is THE most important thing I can do. My mission statement from the very beginning of Aunt Mary's, was to make the shop a comfortable, friendly place to visit. A place to make friends, and feel like you got a hug. just for stopping in. I know I'm not perfect! I know there are days that are harder than others. Sometimes, I may not feel well, or there is something on my mind. SOMETIMES it's just hard to take care of everything all at once. (And now I added a puppy to my list of duties) (She's doing really well, thanks) I have had people talk about another shops. How they didn't say hi or they were unfriendly. I always try to tell them to give them another chance. You never know what was happening behind the scenes. It's not always easy to "read" a customer. There are times they just want to look around and think. So we try to give them their space. I try to let them know I'm there if they need me, but not be intrusive. I think that can look, to a customer, like I don't care. Believe me I care very much.
So ANYWAY, I guess I feel bad that someone didn't feel good when they came in. I wish there was something I could do about it. I'll try to do better. We always need a reminder. But the next time you go into any small business and don't get the experience you think you should get. Please try to be patient. Many times it's just a misunderstanding.